About & Contact Us
Customer Loyalty Team
Can't find what you need? Our Customer Loyalty Team is available 24/7 for anything you need! We will respond as fast as we can, but like all things, there is no guarantee and it might take longer than you like to hear back—so your patience is greatly appreciated.
Service at Your Fingertips
You can easily request a return, print a free return label, and request certain exchanges via your Order History under "My Account." We've designed our systems to put you in control of your performance journey.
Holiday Schedule
Muscle Velocity believes strongly in a healthy work-life balance for our employees. To support our team, we typically close our support channels on several major U.S. holidays:
- New Year’s Day
- MLK Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Our Philosophy
Muscle Velocity is more than just a brand; it's a commitment to peak performance and scientific integrity. We treat our customers as partners in health, ensuring that every interaction with our loyalty team reflects the high standards of our protocols.